Commercial B2B Principles
AdvantEdge Technologies Pvt. Ltd. operates primarily as a specialized B2B systems integrator executing custom-engineered turnkey projects, industrial fire protection, electronic security, and Annual Maintenance Contracts (AMC). Because projects involve tailored engineering blueprints, factory procurement, and site mobilization, commercial cancellations and refunds are governed by the structured criteria outlined below.
1. Turnkey Engineering & Installation Contracts
For turnkey projects governed by formal Purchase Orders (PO), Work Orders (WO), or Master Services Agreements:
- Cancellation Prior to Material Procurement & Mobilization: If a project order is formally cancelled by the client in writing prior to equipment ordering from OEMs and prior to site mobilization, any mobilization advance received shall be refunded subject to a deduction of 10% (or actual incurred costs) towards preliminary engineering design, CAD drafting, and administrative overheads.
- Cancellation Post-Procurement or During Execution: Once original equipment manufacturer (OEM) hardware has been dispatched, custom control panels assembled, or site cabling mobilized, advances are non-refundable. The client shall remain liable for all milestone deliverables completed up to the date of cancellation plus non-cancellable OEM equipment commitments.
- Client-Caused Site Stoppages: Delays exceeding 90 consecutive days caused by client site unreadiness or lack of access shall trigger a milestone reconciliation to settle work-in-progress costs.
2. Annual Maintenance Contracts (AMC) Cancellation Terms
For ongoing preventative and comprehensive AMC maintenance agreements:
A. Notice Period & Formal Termination
Either party may terminate an annual maintenance agreement by providing 30 calendar days written notice to the registered corporate address or authorized contract email.
B. Pro-Rata Billing & Settlement
Upon termination, service fees are reconciled on a pro-rata quarterly basis:
- Quarterly routine service visits already conducted and emergency call-outs dispatched are non-refundable.
- Unexpired full future calendar quarters paid in advance shall be refunded within 14 business days.
- Under Comprehensive AMCs, any replacement hardware or spare parts supplied prior to cancellation must be settled in full.
3. Hardware Inspection, Dead-On-Arrival (DOA) & OEM RMA
For equipment supplied by AdvantEdge Technologies as part of integration contracts:
4. Refund Processing Modality & Timelines
All authorized commercial refunds adhere to strict corporate compliance protocols:
- Direct Bank Remittance Only: In accordance with corporate taxation and anti-money laundering standards, refunds are processed strictly via RTGS or NEFT directly to the registered corporate bank account from which payment originated. Cash refunds are strictly prohibited.
- Credit Note Issuance: Prior to remittance, our finance division will issue an authorized GST Credit Note detailing the adjusted tax components.
- Turnaround Timeline: Verified and approved refund amounts are remitted within 7 to 14 working business days following mutual agreement on the final statement of accounts.
5. Commercial Billing & Finance Helpdesk
For invoice reconciliations, credit note inquiries, or formal contract termination requests:
Commercial Accounts & Billing Division
AdvantEdge Technologies Pvt. Ltd.
B-48, Pravasi Industrial Estate, Mulund–Goregaon Link Road, Goregaon (East), Mumbai – 400063
Accounts Email: enquiry@advantedge.co.in
Finance Desk: 022 4250 4250 / +91 77380 12912